Commitment to Privacy

Five Loaves Entertainment ("Five Loaves") is committed to protecting your privacy when collecting and handling your personal information. Five Loaves is bound by the National Privacy Principles under the Privacy Act 1988 (Cth) ("Act").

Five Loaves Entertainment is part of the Koorong family. As such all personal information collected by Five Loaves Entertainment will also be shared with Koorong, and may be used by Koorong for marketing and promotional purposes. All personal information collected by Koorong is bound by the National Privacy Principles under the Privacy Act 1988 (Cth) ("Act"). For more information about Koorong's privacy policy visit http://orders.koorong.com/info/privacy.jsp

Collection of Personal Information

Five Loaves only collects personal information necessary for us to carry out our functions and activities such as:

• providing you with information you have requested from us
• providing you with information about new releases, special offers, and pre-releases

The types of personal information that Five Loaves collects generally includes your name, telephone number, mailing address, delivery address, email address, account details, credit card details and driver’s licence number.

Five Loaves will collect personal information directly from you. We may collect personal information when you deal with Five Loaves, by correspondence (such as letters and emails) and when you register, or submit queries or other forms, on our Web site.

A cookie is a small text file created by a web server and stored on your computer, enabling a unique identification to be given to your computer. Cookies enable our systems to track your clicks as you browse and shop online at Five Loaves and move between pages on our site. The cookie also helps us greet you personally and keep track of the items in your shopping basket without taking extra time to re-verify your password on each page. We do not use cookies to retrieve or store personal information about you from your computer. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. By disabling cookies, you will not be able to participate in some of the online features offered by Five Loaves, nor shop with us online. We recommend that you leave your cookies enabled.

Our service provider makes a record of your visit to our Web site and logs information from your browser including your IP address the date and time of you visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our Web site usage and improve our online service. The information collected is not linked back to individual users except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility we collect information about what you are searching for. Five Loaves uses that information to evaluate our service and determine if we are providing the products and services you desire. The information collected is not linked back to the individual.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware that you may gain access to that information, the purpose of its collection and the organisations to which that information may be disclosed.

Failure to provide us with the requested information, particularly the requested information marked with an asterisk on our Web site, may result in a delay in providing you with goods or services requested from us or may mean that we cannot provide you with those goods or services.

Five Loaves will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Use and Disclosure of Personal Information

Five Loaves only uses or discloses personal information it collects about you in compliance with the Act. Five Loaves does not sell or rent your personal information to any third party without your permission.

Five Loaves will use and disclose your personal information for the purpose of our business as a retailer or other purposes related to that purpose such as marketing and where you consent to such disclosure. Personal information that you submit to Five Loaves may be used and disclosed by Five Loaves to the extent authorised by you or as reasonably required in connection with the operation of our business and in compliance with applicable laws.

Five Loaves may disclose personal information it collects to third party organisations such as contractors who assist Five Loaves in the operation of its business and to enable those contractors to perform functions on behalf of Five Loaves. Personal information may also be supplied to third parties to allow credit card payment authorisation, marketing and promotions. Where information is disclosed to such third parties we will prohibit the third party from using your personal information except for the specific purpose for which we supply it.

Receiving Email and Other Correspondence (Opting-Out)

The Five Loaves Web site provides users with the opportunity to op-out of receiving communications from us at the point where information is requested. Our online registration form and other online forms contain a checkbox indicating that by submitting the form you will be entitled to receive email correspondence notifying you of events and information about new releases, special offers and pre-releases unless you opt-out of receiving that email correspondence by checking the box. If you do not wish to receive that email correspondence, please check the relevant box prior to submitting your information.

If you have already submitted your registration information and granted your permission to receive email correspondence you may amend your preferences by completing our Opt-Out form or by contacting our Privacy Officer at Five Loaves Entertainment, PO Box 185, West Ryde NSW 2114. You may also opt-out of receiving email correspondence by resending the relevant email to us and typing “remove” in the subject heading. You may receive a further email from us confirming your request.

Where we receive a request from you with respect to your privacy options as noted above, we will use our reasonable efforts to delete the relevant personal information from our records. However, we cannot guarantee that the information has been deleted as there is a possibility that a residual copy of the information will be maintained on a back-up system.

Anonymity

Wherever it is lawful and practicable to do so, Five Loaves will provide you with the option of not identifying yourself when transacting with us. For example, you may provide us with feedback via our online feedback form, or respond to surveys or direct marketing activities without identifying yourself. However, we require personal information concerning you to provide you with services or products you have requested, to process your order, to verify your identity and to deliver the goods you have requested.

Quality and Security of your Personal Information

Your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure by a range of security measures including computer network security systems, restricted access and building security systems, firewalls, expert computer monitoring and passwords for checking identity before disclosing information. Information submitted via our Web site is submitted via our secure site (secure.Five Loaves.com), which uses standard technology to ensure your information is kept private. One of the key components of secure.Five Loaves.com is the use of Secure Sockets Layer (SSL) technology. Information on our Web site is protected by encryption and firewall technology.

Only authorised employees are permitted to access your personal information. All employees must comply with our Privacy Policy and those who violate it may be subject to disciplinary action.

We will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, disclosure or use of submitted information. However, as no data transmission over the Internet is 100% secure Five Loaves is unable to guarantee that unauthorised access to submitted information will not occur, either during transmission of that information or after we receive that information.

Five Loaves takes reasonable steps to destroy or permanently de-identify any personal information it no longer requires.

You should sign out or close your browser once you have completed your online shopping within our Web site to ensure others cannot access your personal information.

Links to other Sites

The Five Loaves Web site may contain links to Web sites of other companies and organisations. Five Loaves is not responsible for the privacy practices or content of such Web sites.

Access and Correction of your Personal Information and Data Quality

If you wish to access your personal information held by Five Loaves, send a written request by post to the Privacy Officer at Five Loaves Entertainment, PO Box 185, West Ryde NSW 2114.  So that Five Loaves can identify you, please include your full name and address as they appear in our records, your daytime telephone number, your e-mail address if applicable, and the reason why you require access to our record of your personal information. We will provide you with access to the personal information held concerning you upon receiving a request from you except where we may refuse access to that information in conformity with the Act. If we deny your request for access to personal information, we will provide you with the reasons for that denial. We may recover an amount from you to cover our reasonable costs of providing you with access to that personal information.

Five Loaves will take all reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information at the time you provide information to us and inform us if your details have changed. This can be done by completing our Information Update form or by contacting our Privacy Officer at Five Loaves Entertainment, PO Box 185, West Ryde NSW 2114. Make sure you include sufficient information so that Five Loaves can identify you. If you request that we amend personal information and we disagree with you about whether the information is accurate, complete and up-to-date, you may request that we associate a statement with the record of information as to your contrary view. We will take reasonable steps to comply with that request. If we refuse to correct personal information we will provide you with a reason for such denial. You acknowledge that certain information may be stored in a form which does not readily permit location and modification of that information.

Transfer of personal information overseas

Five Loaves will only transfer your personal information overseas if Five Loaves reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles, or you consent to the transfer, or the transfer is necessary for the performance of a contract between you and Five Loaves (such as the delivery of goods you have requested from us), or the transfer is otherwise in conformity with the Act.

Changes to Privacy Policy

Five Loaves' information practices and Privacy Policy will be monitored and, if necessary, revised from time to time. Five Loaves will notify you of any amendments to its Privacy Policy by posting an updated version on its Web site www.fiveloavesmedia.com.

Complaint Process

Five Loaves is committed to dealing quickly and confidentially with any complaint you make about your privacy in relation to the way Five Loaves collects, uses, discloses, handles or holds your personal information. If you are concerned that this Privacy Policy may have been breached or that your privacy may have been compromised please write to the Privacy Officer at Five Loaves Entertainment, PO Box 185, West Ryde NSW 2114.